Customer Success Associate; Part-Time

We are looking for exceptional talent to join us in our mission to elevate the standard of care in dentistry and improve billions of lives worldwide.

Explore Opportunities

Operating Principles

We’re creating high-performance culture where highly talented people do the best work of their careers.

Deliver

We make bold, data-backed bets—and follow through with real results.

Step Up

Autonomy and accountability, not hierarchy and silos.

Speed

We use AI to move faster, think smarter, and build better.

Care

We encourage healthy, outcome-driven communication.

“We launched Pearl in 2019. Dentistry, it turns out, is uniquely fertile ground for AI. Today, our world‑class team delivers real results and continues to push the boundaries of what’s possible.”

Founded

2019

First FDA Clearance

2022

Team Members

200 and counting

• Los Angeles
• San Francisco
• New York
• Lehi, UT
• London
• Remote team worldwide

Benefits

Pearl goes the extra mile to take care of you.

Competitive salaries, meaningful equity, and a Fidelity 401k

Dental, health and vision insurance, plus a wellness stipend

Employer-backed continuing education opportunities

Paid time off whenever you need to recharge

Equip your office with the technology and supplies you need.

Work remotely, play together at off‑sites, team dinners and happy hours.

Success Stories

Teamwork and collaboration are the cornerstone of Pearl’s success.

View Jobs “It's rare to find a culture that blends high performance and creativity so perfectly. I’m continuously learning from my Pearl colleagues because they're so driven to innovate, both creatively and responsibly. That's true at every level and in every department – from sales and marketing to product and engineering.” Geraldine Moreno MARKETINGMANAGER Jobs

Join us and collaborate with the brightest – and kindest – minds in AI and dentistry.

United States - Remote

Part time

Remote

Customer Success

This is a Part-Time (20 hours/week), remote position. Candidates must be based on the East Coast and must be available to work East Coast business hours.

Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide. Since 2019, our team has engineered FDA-cleared computer vision capabilities for interpretation of 2D and 3D dental imagery—industry‑leading capabilities which clinicians, practice owners, labs, and insurers use to elevate the efficiency, accuracy, and consistency of dental care around the world.

We are seeking a customer‑centric, energetic, and highly organized Customer Success Associate (Part-Time) to join our team. This role is the "front line" of Pearl, responsible for managing incoming customer outreach and ensuring every user feels supported from the moment they reach out.

Your primary goal is to triage incoming requests via phone and email, resolve "quick‑win" support issues, and elevate more complex strategic needs to the appropriate teams. This is a queue‑based role perfect for someone who thrives in a fast‑paced environment and enjoys being a problem‑solver.

• Queue Management:
  Act as the first point of contact for all incoming customer inquiries (calls, emails, etc.), ensuring rapid response times.
• Triage & Escalate:
  Assess customer needs and accurately route complex technical or…