Remote Customer Experience Specialist — Publishing Tech
New York, New York City, Richmond County, New York, USA
Listed on 2026-10-18
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Customer Success Management
Bookwire US Inc. seeks a Customer Experience Specialist (CXS) to support onboarding and ongoing publishing clients on the Bookwire OS platform. You will manage customer communication via Jira Service Desk during US hours (9:00 a.m.–5:00 p.m.
CT), handling inquiries from simple to complex. The role blends customer support, platform troubleshooting, problem solving, and CX improvement, with opportunities to identify customer needs and collaborate with internal and global teams.
This opportunity is for the Remote Customer Experience Specialist — Publishing Tech role at Bookwire US Inc.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Customer Experience Specialist — Publishing Tech role in the description above.
We appreciate your interest in this position.
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