Customer Service Representative; Remote in Reno, Nevada)

Customer Service Representative at Benco Dental

As the next evolution of our family enterprise, Benco Dental proudly operates under the emerging 1930 Ventures brand. Candidates may see both Benco Dental and 1930 Ventures during this transition period, while our commitment to our associates, customers, and culture remains unchanged.

Our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What's in it for YOU?

• Excellent Compensation Packages
• Medical, Dental and Vision Benefits Effective on Day 1
• 401k Package Effective on Day 1
• Paid Time Off Program
• Profit Sharing
• Associate Discounts and Community Giveback Programs
• College Tuition Savings Program
• Caring Family Culture Toward all Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
• Family owned for 95+ years

Position Summary:

As the Customer Service Representative, you will take incoming calls from dentists, dental offices, and dental laboratories and ensures customer satisfaction. Customer Service Representatives accurately enter orders for merchandise and small equipment, enter credit card payments, and answer customer questions.

Your Shift:

Monday through Friday from 9:00AM – 5:30PM Pacific Standard Time

Your Pay:

Hourly rate of $18.00 per hour.

Do YOU Possess These Skills/Attributes?

• Excellent customer service abilities. Customer Relationship Management (CRM) is a plus
• Ability to communicate effectively and professionally
• Excellent computer and telephone skills
• Great attention to detail, cooperation and dependability

Do YOU Have a Specialty in One of the Five Following Areas?

• Customer Service:
  Responsible for receiving and responding to external and internal customer inquiries, issues and orders; resolving issues/problems
• Repairs:
  Responsible for answering repair related phone calls; processing repair estimates; completing follow up work with customers, manufacturers, etc.; maintain repair files and databases; processing factory invoices for billing purposes
• Parts:
  Responsible for receiving and responding to external and internal customer inquiries regarding parts orders; resolving parts-related issues/problems
• Service Scheduling:
  Responsible for receiving and responding to external and internal customer inquiries, scheduling and dispatching Service Technicians and resolving service-related issues/problems
• Strategic Markets:
  Responsible for receiving and responding to external and internal customer inquiries, issues and orders; resolving issues/problems; assisting in the overall support and daily functions of our National/large Group Accounts and Sales Representatives

Do YOU Meet These Requirements?

• High School Diploma/GED
• Reside within 1 hour of Reno, Nevada (required)

• Technical Requirements
  - As this is a Remote/Work from Home Position:
• Minimum 5mbps (5,000 kbps) Internet Speed.
• Connection via Ethernet Cable (Avoid Wi-Fi)
• Avoidance of other people using/sharing the same bandwidth connection while calls are taking place, especially concerning:
• Streaming Multimedia content (4K/Full HD Movies)
• Online gaming
• Downloading large content (torrents)
• Enabled recordings on any DVR/Set-up-Boxes

Who We Are:

It's our Mission to Drive Dentistry Forward

1930 Ventures, a family enterprise that includes Benco Dental, is the largest family owned, full-service dental distributor in the United States, and has remained in the family since 1930—a family that now includes more than 40,000 customers and over 1,700 associates in the 48 contiguous states. In 2025, we posted revenues of $1B.

We provide more supply and equipment options than any other full-service…