Customer Care Lead - Remote
Horsham, Montgomery County, Pennsylvania, 19044, USA
Listed on 2026-10-18
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management, HelpDesk/Support
Phenom is seeking a Customer Care Lead to ensure a phenomenal support experience for North American clients. You will own onboarding post go-live, monitor health through metrics, sentiment, and calls, and act to sustain premium to standard support packages while reducing churn.
You will collaborate with Engineering, Product, and Customer Value teams, lead escalations, and provide insights at business reviews.
The following opportunity is for a Customer Care Lead
- Remote, Flexible Hours & Growth with Phenom.
This role, Customer Care Lead
- Remote, Flexible Hours & Growth at Phenom, could be your next move.
Are you ready to take on the Customer Care Lead
- Remote, Flexible Hours & Growth role at Phenom?
We would love to welcome a new Customer Care Lead
- Remote, Flexible Hours & Growth to our team in Horsham, PA, United States.
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