Remote Faculty Support Specialist - Customer Success
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-10-18
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support
Pearson is seeking a Customer Success professional to support faculty onboarding and ongoing adoption of Pearson courseware. You will coach associates, handle escalations, and guide high-service accounts while coordinating instructor onboarding sessions.
Hours are 8AM-8PM EST, Monday to Friday, with extra weekend coverage during peak periods. This remote role supports Pearson Higher Education customers and requires strong communication and leadership to drive successful adoptions.
This posting is for the Remote Faculty Support Specialist
- Customer Success role at Pearson, based in Frankfort, KY, United States.
This is a strong position to take on the Remote Faculty Support Specialist
- Customer Success role at Pearson.
As a Remote Faculty Support Specialist
- Customer Success, you will play an important part at Pearson in Frankfort, KY, United States.
We invite applications for the Remote Faculty Support Specialist
- Customer Success position located in Frankfort, KY, United States.
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