Seasonal Customer Support Agent - Phone

TELURVISION SOLUTIONS is seeking dependable, customer-focused individuals for seasonal remote phone support assignments serving U.S. businesses.

In this role, you will speak directly with customers, respond to inquiries, collect relevant information, and help ensure requests reach the appropriate person or team. The ideal applicant communicates clearly, listens carefully, and remains professional during busy periods.

• Answer incoming customer calls and provide courteous assistance.
• Identify the reason for each call and record relevant details accurately.
• Respond to routine questions using approved information.
• Document customer interactions and service requests.
• Direct inquiries to the appropriate contact when further assistance is needed.
• Follow established instructions for handling customer concerns.

• Strong spoken English and professional telephone manner.
• Good listening, communication, and information-gathering skills.
• Reliable attendance and ability to follow a scheduled shift.
• Comfortable using a computer and web-based applications.
• Ability to remain calm and organized when call volume increases.
• Previous phone-based customer service experience is an advantage.

Applicants should have reliable internet access, a suitable computer, a headset with a microphone, and a quiet workspace for customer calls.

This position supports periods of increased customer activity. Assignment schedules, availability requirements, compensation, and engagement terms will be communicated during the recruitment process.

• Remote work opportunity:
• Perform your assigned duties remotely without a daily office commute.
• Practical experience:
• Develop professional telephone communication and customer service skills.
• Role-specific guidance:
• Receive instructions and preparation relevant to your assigned customer support responsibilities.
• Transferable skills:
• Build experience in call handling, customer communication, information gathering, and professional problem-solving.
• U.S.
  
  -focused business experience:
• Gain exposure to customer service expectations and communication practices used by U.S. businesses.
• Potential future opportunities:
• Strong performance and reliability may be considered when future assignments become available. Continued work is not guaranteed.
• A ideal candidate is someone who enjoys speaking with people, solving routine customer concerns, and staying composed when things get busy.

Compensation, schedule, applicable training arrangements, and engagement terms will be explained during recruitment and before an assignment is accepted.

TELURVISION SOLUTIONS

Professional service. Clear communication. Reliable support.