PT- e- Verification Phone Agent- Remote

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Agents support U-Haul's Truck Share 24/7 program by reviewing customer information, IDs, and selfies to approve rentals and help prevent fraud. This is a phone-focused customer service role that includes inbound/outbound calls, customer chats, and verification sessions in a fast-paced, high-volume environment. Successful agents can multitask, navigate multiple systems, identify potential fraud concerns, and deliver excellent customer service while assisting multiple customers simultaneously.

Candidates should be able to effectively manage stress, remain adaptable, and maintain performance standards in a fast-paced environment.

• Review customer information and verification documents
• Verify identity and rental eligibility
• Handle inbound and outbound customer calls
• Support customers through phone, chat, and online verification tools
• Document customer interactions and verification outcomes
• Meet quality, accuracy, and productivity standards

• 1+ year of customer service experience (high-volume phone experience preferred)
• Strong communication, problem-solving, and multitasking skills
• Comfortable navigating multiple systems simultaneously
• Strong attention to detail and decision-making abilities
• Reliable attendance and punctuality

• Starting pay: $16/hour
• Growth opportunities up to $19/hour within 6-9 months based on performance and attendance
• Eligible bilingual agents may earn $18/hour after passing bilingual assessments
• Comprehensive part-time benefits including Medical, Dental, Vision, Rx Savings, and 401(k)

• Minimum 25 hours of availability per week
• Must be available to work Saturday and Sunday (6 consecutive hours each day)
• Must be available Friday, Saturday, and Sunday
• Schedule commitment required for the first 6 months
• Holiday availability required
• Hours and schedules vary based on business needs

• 5:00 PM - 11:00 PM AZ
• 1:00 PM - 7:00 PM AZ
• 3:00 AM - 9:00 AM AZ (limited need)

Virtual Instructor-led education followed by hands-on experience and ongoing coaching

Phone calls are introduced early in education

Full 90-day training commitment required

Consistent attendance, camera on participation, and professionalism are essential

• Start Date:
  
  10/27/2026
• Schedule:
  
  2 weeks:
  Tuesday, Wednesday, Friday, Saturday & Sunday
• Hours:
  
  8:00 AM - 2:00 PM (Arizona Time)

• Quiet, professional, distraction-free home workspace
• Reliable high-speed internet with Ethernet connection
• Childcare/dependent care arrangements in place during working hours
• Camera participation required during training and meetings
• Virtual backgrounds are not permitted

• Windows 11 PC
• 16GB RAM minimum (32GB recommended)
• CPU benchmark score of 6,000 minimum (10,000 recommended)
• SSD with available storage
• Webcam and wired USB headset
• Internet speeds: 50 Mbps download minimum
• 5 Mbps upload minimum
• Under 100ms ping

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a heal