Remote Customer Service Agent

Pay: $12.00 - $19.00 per hour

As an Independent Contractor with ACD Direct, you'll provide your skills and expertise to our client companies, answering inbound calls from their customers. We're looking for top-tier customer service talent.

• Set and maintain your own schedule
• Bi-monthly invoicing
• Performance incentives
• Uncapped earning potential
• Work from home

• Minimum 3 months of customer service experience (phone/call center experience preferred)
• Moderate proficiency in computer operation, maintenance, and troubleshooting
• Able to complete client-provided online certification with minimal assistance
• Pleasant, enthusiastic phone presence with good intonation, diction, and inflection
• Able to read client scripting verbatim
• Must pass a criminal background check

Workspace must be private and free of background noise. Required equipment includes a computer meeting ACD Direct/client security specs, high-speed internet, and a landline for business use. Work environments may be audited for compliance.

• Windows-based PC only (Mac/Apple not compatible; Chromebooks not accepted)
• Minimum 2 GB RAM
• Intel or AMD CPU, 2 GHz or equivalent
• Display resolution of 1280 x 720 (720p) or higher
• Anti-malware security software installed

• Minimum 10 Mbps upload / 25 Mbps download
• Cable, DSL, or FiOS only (satellite, dial-up, and Wi-Fi/wireless not accepted)
• Chrome is the only supported browser

Job Type: Contract

• Call center: 1 year (Preferred)
• Work Location:
  
  Remote

Not currently contracting in: CA, DE, MA, LA, WV, WY, VT, SD, PR, HI, AK (due to state independent contractor laws)

This position is a 1099 Independent Contractor role - United States based ONLY.