Customer Support Manager

Position: Customer Support Manager at Cardata
Elevate customer experiences as the Customer Support Manager d a dedicated team to drive service quality, efficiency, and operational excellence in a remote work setting.

In this pivotal leadership role at Cardata, you will be responsible for overseeing customer support operations and enhancing team performance. With over five years in customer-facing roles, you will establish clear expectations and use data-driven insights to boost service metrics and customer satisfaction. The opportunity awaits a skilled manager to streamline processes and introduce automation to support a scalable customer care function.

Key Responsibilities:

• Lead and develop the Customer Support team

• Own metrics like CSAT and response times

• Manage workforce planning and scheduling

• Oversee customer escalations and resolutions

• Identify process inefficiencies to enhance workflows

Requirements:

• 5+ years in Customer Support or Service

• 2+ years in people management roles

• Proven track record improving Support KPIs

• Strong analytical and communication skills

• Experience in fast-paced environments

Drive efficiency and innovation in customer support management at Cardata to make a significant impact.