Customer Support Coordinator

Our client, a rapidly growing online retailer, is looking for a highly organized and communicative Customer Support Coordinator to join their remote team. This role is essential for managing the flow of customer inquiries, ensuring timely responses, and coordinating with various internal departments to resolve customer issues effectively. You will be responsible for tracking support tickets, prioritizing tasks, and maintaining excellent communication channels with both customers and internal teams.

The ideal candidate is proactive, detail-oriented, and excels in a fast-paced, remote work environment. We are seeking an individual who can efficiently manage administrative tasks related to customer support and contribute to a positive customer experience. This is a great opportunity to gain experience in a dynamic e-commerce setting with the flexibility of remote work. Your ability to multitask and keep systems organized will be critical to success.

The position is fully remote, allowing you to work from anywhere, with initial coordination focus potentially involving clients in regions like Upington, Northern Cape .

• Coordinate incoming customer support requests across various channels (email, chat, phone).
• Assign support tickets to appropriate team members and monitor their progress.
• Prioritize support requests based on urgency and client impact.
• Communicate effectively with customers to provide updates on their inquiries.
• Liaise with other departments (e.g., logistics, sales, technical) to facilitate issue resolution.
• Maintain accurate records of customer interactions and support activities in the CRM.
• Assist in creating and updating customer support documentation and knowledge base articles.
• Identify recurring customer issues and provide feedback to management for process improvements.
• Ensure all customer support activities align with company policies and service standards.
• Proactively manage follow-ups to ensure complete resolution of customer concerns.

• High school diploma or equivalent; further education or a certificate in administration is a plus.
• 1-3 years of experience in customer support, administration, or a coordination role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency in using helpdesk software, CRM systems, and standard office productivity tools.
• Ability to multitask and manage competing priorities effectively.
• Detail-oriented with a commitment to accuracy.
• Self-motivated and able to work independently in a remote setting.
• A proactive approach to problem-solving.
• Customer-focused with a desire to provide excellent service.

• Competitive contractor rate.
• Fully remote work flexibility.
• Opportunity to work with a growing online retailer.
• Exposure to various aspects of e-commerce operations.
• Professional development in customer support coordination.
• Flexible working hours.
• A collaborative remote team environment.
• Gain valuable experience in a fast-paced industry.