Remote Premier Support Manager at Kinaxis

Drive customer success as a Remote Premier Support Manager  will ensure exceptional operations and support for enterprise clients, fostering deep relationships and engagement.

As a Premier Support Manager with Kinaxis, you will join a dedicated team focused on delivering post-sales support to major companies. This role requires a strong background in managing enterprise SaaS applications, coordinating critical support activities, and monitoring customer environments. You will act as the main contact for escalations and operational health, ensuring the highest level of customer satisfaction.

Key Responsibilities:

• Serve as primary contact for critical support escalations

• Lead regular service and support case reviews

• Build strong relationships with customer stakeholders

• Analyze customer environment health and operational trends

• Provide actionable guidance to improve customer experience

Requirements:

• Degree in Business, Engineering, or related field

• 5-7 years of experience in enterprise SaaS support

• Proven experience managing strategic enterprise customers

• Strong analytical and communication skills

• Ability to work independently while collaborating

Become a key player in enhancing customer experiences at Kinaxis, leveraging your expertise in support and operational management.