Remote Call Center 1st Shift - Idealnet Coordinator; North Barrington, IL - On-Site Training
Remote / Online - Candidates ideally in
New York, New York County, New York, 10261, USA
Listed on 2026-10-19
New York, New York County, New York, 10261, USA
Listing for:
Idealease Inc.
Full Time, Part Time, Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-10-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
Location: New York
Job Details:
Job Location:
Idealease Risk Services Inc - N Barrington, IL, Position Type:
Full-Time/Part-Time, Education Level: High School, Salary Range: $16.00 - $18.00
Hourly, Travel Percentage:
None, Job Shift: Day, Job Category:
Customer Service, Requirements
- Provide excellent customer service to all callers.
- Answer inbound calls, collect data from callers pertaining to a breakdown.
- Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.
- Meet and/or exceed call center metrics.
- Adapt well to change and accepts constructive feedback.
- Develop understanding of Idealease Best Practices.
- Have a basic understanding of facilitating service assignments.
- Communicate and cooperate with all departments.
- Attend company meetings as required.
- Handle all customer issues in a professional and courteous manor.
- Display an earnest desire to perform assigned tasks efficiently and accurately.
- Complete assigned tasks within allotted time frame.
- Display an aptitude to learn and advance.
- Eagerly participate in company sponsored training events.
- Promote atmosphere of cooperation, teamwork and goodwill with fellow employees.
- Display honesty in all company related dealings.
High School Diploma or GED Preferred
This is not a work-at-home position.
Qualifications:- Must live in Chicago land area for on-site training. This position may not remain 100% remote or remote indefinitely.
- High school diploma or general education degree (GED) required
- 1 year of customer service experience
- Experience working with inbound and outbound calls, customer retention, and/or customer service
- Intermediate Microsoft Office skills
- Excellent interpersonal and communication skills
- Comfortable working in a high volume fast pace role
- Demonstrated ability to prioritize tasks and manage time efficiently
- Basic computer skills in various software and web-based applications
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