Client Services Support Specialist

Grade Level (for internal use) 08

The Issuer Solutions Client Services group supports investor relations teams at publicly traded companies by providing ongoing product training and best practice advisory, while simultaneously collaborating with colleagues in other Issuer Solutions business segments. You will join a customer-focused team led by a highly experienced management team dedicated to developing and maintaining client relationships to drive product adoption, growth, and client retention, in a supportive and collaborative environment.

The Issuer Solutions Client Services (ISCS) Associate works directly with Investor Relations Officers (IROs) as well as c-suite executives who utilize our IR desktop software platform that allows IROs to effectively and efficiently interact with institutional investors, target potential new investors, and analyze the impact of their efforts on its shareholder base and stock performance. The ISCS Associate serves as an invaluable partner and resource to our clients enabling them to meet and exceed their IR needs and goals.

You will become a subject matter expert in the investor relations industry while gaining and maintaining a thorough understanding of capital markets and institutional investor landscape. You will interact with senior members of management at public companies of all sizes and industries daily via email and phone. You will closely collaborate with business leaders and key internal stakeholders providing exposure to product management and development, sales and marketing, and a variety of other areas of the Issuer Solutions business.

• Providing outstanding first-level phone and email support for corporate clients
• Maintaining strong customer relationships while supporting S&P Global's software solutions, from tasks such as login assistance to higher severity projects and client queries
• Providing clients, both internal and external, with timely assistance whenever a question or issue is raised
• Troubleshooting virtually and assisting Client Advisors with internal issue ticketing system and escalations
• Ownership of inbound client queries and additional responsibility for how-to training and conducting basic product demonstrations
• Liaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation
• Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
• Utilize company CRM to track all client interactions

• Bachelor's degree in Finance, Economics, Management, Business Administration, Marketing or relevant field
• Experience in account management, client success, or other client-facing roles
• Capital markets/financial industry knowledge and interest
• Highly proficient in Microsoft Excel, Word and PowerPoint, and the motivation to learn new applications (experience with Microsoft Teams, Salesforce, Jira, or Pendo is a plus)
• Excellent written and verbal communication skills and an outstanding customer service orientation
• Strong organizational skills and ability to manage multiple tasks
• The ability to work well both independently and within a team
• The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately
• This role is limited to persons with indefinite right to work in the United States

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

• S&P Global states that the anticipated base salary range for this position is $41,100 to $81,575. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.
• In addition to base compensation, this role is eligible for an annual incentive plan.
• This role is not eligible for additional…