Remote Call Center- Patient Care Rep

Our client, a forward-thinking digital mail-order and specialty pharmacy company, is seeking Remote Patient Care Representative to join their team. As a Patient Care Representative, you will be part of the Customer Support Department supporting inbound/outbound patient inquiries. The ideal candidate will have excellent communication skills, a compassionate attitude, and strong problem-solving abilities which will align successfully in the organization.

Applicants must live in Michigan, Ohio or Arizona

Hours of Operation

Monday
- Friday: 8:0 AM - 10:00 PM EST

Saturday: 9:00 AM - 5:00 PM EST

• Work schedules may vary within the hours of operation.
• Schedules are likely to include an evening shift and/or Saturday shift.

• Provide exceptional service to patients regarding prescriptions, refills, billing, and delivery inquiries
• Handle outbound/inbound calls and emails efficiently and professionally
• Resolve pharmacy-related issues promptly and accurately
• Document and enter data into systems with attention to detail
• Maintain confidentiality and adhere to compliance standards

• High school diploma or GED (required)
• 1-2 yrs Call Center experience required
• Healthcare or pharmacy background preferred

• Dedicated workspace free from distractions.
• No childcare or personal activities during work hours.
• Reliable high-speed internet connection.
• Treat your home workspace as your office.

• Opportunity to join an innovative and expanding company in the healthcare space
• Comprehensive training program to set you up for success
• Potential for growth within a dynamic team
• Work in a supportive and inclusive environment
• Engage in meaningful work that makes a difference in patients' lives

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.