Customer Service Advisor – Email Support; Temporary

Location: Bath
Salary: £14.56 per hour
Contract: Temporary, the end of December 2026
Hours: Full-time, Monday to Friday – 35 hours per week
Hybrid working: Three days in our Bath office and two days working from home
Benefits: Free onsite parking and hybrid working

At Truespeed, we’re doing more than just building a broadband network – we’re helping communities across the South West and East Anglia get connected to fast, reliable full-fibre broadband. As a regional alternative network provider, we’re passionate about putting our customers first and bringing great connectivity to the places that need it most.

We’re looking for a Customer Service Advisor to join our team on a temporary basis until the end of December 2026
.

This is an email-only customer service role
, focused on responding to customer enquiries, managing complaints and providing clear, timely and professional written support. You’ll take ownership of customer cases, work towards resolving issues at the first point of contact and collaborate with colleagues to ensure customers receive a positive experience. There is no requirement to make or receive customer telephone calls.

• Respond to customer emails promptly, professionally and accurately.

• Manage customer enquiries and complaints through to resolution.

• Provide clear information about products, services and installation processes.

• Explain technical information in a straightforward, customer-friendly way.

• Manage and prioritise your inbox to meet response times and customer expectations.

• Maintain accurate customer records and liaise with internal teams to resolve issues.

• Support the wider team in delivering a consistent, high-quality customer experience.

You’ll be organised, proactive and passionate about helping customers through excellent written communication.

You’ll bring:

• Experience in a B2C customer service environment, ideally in email or online support.

• Excellent written English and the ability to communicate clearly and empathetically.

• Confidence handling complaints and resolving customer issues.

• Strong organisational skills and the ability to manage competing priorities.

• Good working knowledge of Microsoft Office and customer management systems.

• Attention to detail, a positive attitude and a collaborative approach.

We’re proud to offer a supportive, inclusive working environment where people are valued and encouraged to develop.

Benefits include:

• Hybrid working.

• Free onsite parking.

If you enjoy helping people, solving problems and delivering excellent customer service through written communication, we’d love to hear from you.

Please note:
This is a temporary position until 31 December 2026. Applications are reviewed on a rolling basis, so we encourage you to apply as soon as possible.

• Applicants must have the right to work in the UK. Visa sponsorship is not available.

• The role is based in Bath, with three days in the office and two days working from home.

• No customer telephone calls or outbound calling are required.

No agencies, please.