Online & NPS Improvement Lead
Bradford, West Yorkshire, EX22, England, UK
Listed on 2026-10-19
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Customer Service/HelpDesk
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Business
Morrisons is seeking an Online Manager – Operations for a fixed-term contract (up to 12 months) to lead the strategy and execution for improving Online NPS and our customer complaints improvement plan. You will transform feedback into concrete actions, identify friction points across the customer journey, and partner with cross-functional teams to deliver measurable improvements.
With a data-driven mindset, you will reduce complaint volumes, optimise the online customer experience, and drive
We would love to welcome a new Online Experience & NPS Improvement Lead to our organisation in Bradford, England, United Kingdom.
Are you ready to take on the Online Experience & NPS Improvement Lead role at Morrisons?
We would love to welcome a new Online Experience & NPS Improvement Lead to our group in Bradford, England, United Kingdom.
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