Customer Complaints Specialist
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-19
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Customer Service/HelpDesk
Bilingual
Customer Complaints Specialist needed in SE London
This is a temporary role and the rate is £16.16ph PAYE
The reference number is: 000B 5150 / 1
The successful candidate will bring strong experience in managing and resolving complaints within a regulated environment, demonstrating exceptional communication skills and the ability to handle sensitive conversations with empathy and professionalism.
They will confidently investigate complex issues, carry out root‑cause analysis, and provide fair, timely resolutions while maintaining accurate records within CRM systems. They will build effective relationships with customers and internal stakeholders, contribute to continuous improvement, and manage a varied caseload with precision and attention to detail. The role will be home‑based, with occasional attendance required in South East London.
Essential Employment is an Equal Opportunities Employer.
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