Remote Account Resolution Specialist

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Full Time Texas, Buffalo, NY, US

30+ days ago Requisition

Salary Range: $17.00 To $18.00 Hourly

ACCOUNT RESOLUTION/COLLECTIONS SPECIALIST

Welcome to ACI – Your Employer of Choice Since 1989!

American Coradius International LLC (ACI) is a long-standing, full-service financial services company looking to add energetic, motivated, and initiative-taking Account Resolution Specialists to our team.

We work with some of the nation’s largest banking clients as an extension of their call center teams. We assist customers who have fallen into delinquent status by helping them understand their accounts and work toward resolving their outstanding financial obligations.

REMOTE WORK REQUIREMENTS:

This is a remote position; however, candidates must reside in New York or Texasand be within reasonable travel distance of one of our office locations. Occasional travel to the office may be required based on business needs.

Office Locations:

• 8000 I-10 Frontage Road, San Antonio, TX 78230

MUST work on camera In this remote environment

KEY ROLE REQUIREMENTS:

• Collections Experience: Must be experienced in making outbound calls, ability to negotiate for payment arrangements and skip trace.
• Communication: Excellent verbal and written communication skills, with the ability to communicate professionally and effectively with customers over the phone.
• Multitasking: Ability to navigate and utilize multiple computer systems simultaneously while working with dual monitors.
• Problem Solving: Strong critical-thinking and problem-solving skills, with the ability to resolve issues efficiently in a fast-paced environment.
• Attendance & Reliability: Maintain reliable and consistent attendance, arrive punctually for all scheduled shifts, and comply with established attendance and call-off procedures.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances
• Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account
• Utilizes all available skip tracing tools to establish contact with customers to arrange payment
• Review and monitor customer accounts daily to mitigate losses
• Take action on accounts needing additional attention under manager approval
• Ensure all company policies, procedures, and laws applicable to the position are maintained.
• ALL employees are required to be on camera while working from a remote environment.
• Other duties as required

BENEFITS:

We offer competitive pay and a comprehensive benefits package:

• Competitive wage with unlimited financial growth through monthly bonuses
• A professional and stable employer dedicated to your success
• Growth opportunities—we are always looking for future leaders
• Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options
• Generous paid vacation time, paid personal/sick time
• 401K with employer match
• Paid holidays

QUALIFICATIONS:

• High School Diploma required
• At least2 years call center/ customer service experience required.
• Proven ability to multi-task and work in a demanding environment
• Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
• Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar
• Active listening skills and an ability to influence others
• Proficient computer skills using Zoom, Microsoft Word and Excel
• Ability to…