Care Coordinator; Patient Access Remote Call Center

Location:

Remote (work-from-home; dedicated private workspace required)

Schedule:

Full-time 40 hrs/week | Monday–Friday availability required between 7:00 AM–8:00 PM CST (assigned shift varies)

Training:
Monday–Friday 8:00 AM–5:00 PM CST (mandatory on-camera attendance)

Pay: $20.00/hr

Hiring a Care Coordinator to support patient access and referral processing for specialty therapies in a fast-paced remote call center environment. This Care Coordinator position focuses on inbound/outbound calls, accurate documentation, and guiding patient accounts from initial contact through approval/denial—while delivering an empathetic, supportive experience. If you have strong customer service skills, insurance/benefits knowledge, and high attention to detail,

Application requirement:
Candidates must complete MS Office and Business Etiquette assessments and required screening questions. Assessments/screening must be completed on a laptop/desktop using Google Chrome (no phone/tablet).

Handle inbound and outbound calls; identify needs and provide one-call resolution when possible Create/complete accurate referrals and applications; keep accounts current with process updates Resolve patient/provider/physician questions and concerns in a timely manner Perform real-time documentation and data entry in proprietary software while on calls Place outbound follow-up calls for confirmations and status checks Manage patient accounts from initial referral through final approval/denial Maintain quality, professionalism, and empathy while controlling call flow and educating callers Report adverse events within required time frames

High School Diploma/GED (or equivalent experience) 1–3 years related experience preferred (call center, patient services, customer support) Strong computer skills: data entry + Microsoft Office (Excel/Outlook/Word) Excellent communication, problem-solving, de-escalation, and customer service skills Knowledge of Medicare/Medicaid/commercial insurance and benefits verification preferred Ability to multitask in a high-volume environment with strict accuracy expectations

hardwired high-speed internet (DSL/Cable/Fiber only; no Wi Fi/cellular/satellite), 15 Mbps down / 5 Mbps up, ping ≤ 30 ms