Bilingual Customer Care Representative; Spanish

Location:

NA, VA

Work arrangement:
Remote

Compensation: $16.5/year

Type of Role:Direct Hire

Regular

Schedule:

Monday–Friday, 8:00 AM–5:00 PM ET
Training: 35 classroom days + 8 days of nesting

Weather-related events may require 12-hour shifts, evenings, weekends, or holidays
. Storm duty may occasionally be mandatory.

Location: Remote Pay

• Training: $16.50/hour
• After Training / Production: $17.50/hour

• Handle high-volume inbound customer calls professionally.
• Assist with billing, payments, outages, and service requests.
• Resolve customer concerns and provide accurate information.
• Navigate multiple systems and document customer interactions.
• Meet quality, productivity, and attendance goals.
• Deliver excellent customer service with empathy and professionalism.

• High school diploma/GED.
• 1+ year of call center/customer service experience.
• 1+ year of work-from-home experience.
• Strong verbal and written communication skills.
• Professional phone etiquette and strong problem-solving skills.
• Ability to work evenings, weekends, holidays, and occasional overtime.
• Must pass background and credit checks.
• Must reside in an approved U.S. state.

• Dedicated, distraction-free workspace.
• Hard-wired internet connection; wireless, satellite, and hotspots are not permitted.
• Minimum internet speed of 50 Mbps download / 10 Mbps upload
  .

• Call center experience
• Medicare and/or Medicaid experience
• Strong verbal communication and customer service skills
• Comfortable navigating multiple computer systems while assisting customers by phone
• List all benefits: medical, vision, healthcare, HAS/FSA, PTO/FTO, Sick Time, Retirement Options, Bonus, Stock, maternity + paternity leave, pet insurance, tuition reimbursement, training & Development, etc

Our client is a customer experience and business process solutions provider that supports organizations across healthcare and other industries. The company combines skilled customer service teams, technology, and operational expertise to help clients deliver efficient, high-quality experiences to their customers and members.

Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.
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