Bilingual Spanish Call Center at MCI | Dallas

MCI
, a premier tech-enabled business services firm, is urgently seeking a dedicated Bilingual Spanish Call Center Representative for its Dallas, TX facility. As the first point of contact for clients across multiple industries, you will deliver exceptional customer experience (CX) through inbound and outbound support, leveraging your fluency in both English and Spanish.

In this full-time, on-site role, you will manage diverse service programs while upholding MCI’s commitment to professional, efficient, and empathetic communication. Key duties include:

• Handling inbound and outbound customer interactions with courtesy and timeliness.
• Providing product, service, billing, and account-related support in both languages.
• Troubleshooting basic technical issues and guiding customers toward resolutions.
• Identifying opportunities to recommend additional products or services when appropriate.
• Meticulously documenting all interactions, requests, and claims in company systems.
• Adhering to strict client-specific processes, compliance policies, and confidentiality standards.
• Escalating complex concerns to the appropriate department or management team.
• Actively participating in ongoing training, team meetings, and coaching sessions.
• Striving for first-contact resolution through effective problem-solving and active listening.

Ideal applicants combine strong technical aptitude with a genuine passion for helping others. Mandatory requirements include:

• Minimum age of 18 years with a high school diploma or equivalent.
• Fluent verbal and written proficiency in both English and Spanish.
• Proven experience with computer-based data entry and customer support activities.
• Typing speed of at least 20 words per minute with high accuracy.
• Reliable wired high-speed internet (≥20 Mbps download) for applicable work-from-home programs.
• Strong organizational, time-management, and multitasking skills in fast-paced environments.
• Basic competency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Comfort with Windows-based applications and a willingness to learn new software systems.
• Excellent conflict-resolution, analytical, and interpersonal abilities.
• Dependable attendance, punctuality, and a collaborative team-oriented mindset.

Preferred qualifications include one year of experience in customer service, technical support, inside sales, contact-center operations, or other client-facing roles. Prior exposure to state or federal government programs is advantageous but not required.

MCI stands among the fastest-growing tech-enabled business services companies in the United States, delivering integrated Customer Experience (CX), Business Process Outsourcing (BPO), and digital transformation solutions. Recognized by Inc. Magazine as Iowa’s Fastest Growing Company and ranked among the top 500 privately held firms nationwide, MCI operates ten delivery facilities across North America, Latin America, Africa, and Asia. The company’s expansive portfolio spans automated contact-center solutions, IT services, temporary staffing, claims processing, collections, and application software development.

MCI invests heavily in comprehensive, industry-leading training programs designed to accelerate your professional growth. Successful representatives often advance into supervisory, training, quality-assurance, or operations-management roles within the organization.

MCI fosters an inclusive workplace compliant with equal-opportunity standards and provides reasonable accommodations upon request.