Bilingual Customer Care Specialist Remote
Job Description & How to Apply Below
This remote role is for candidates fluent in English and French, ideally with experience in pharma or biotech call centers. You'll provide vital assistance to patients and healthcare professionals by ensuring timely and empathetic responses. Your ability to navigate complex inquiries while upholding compliance will be essential in this high-volume environment.
Key Responsibilities:
• Respond to inbound calls, chats, and emails professionally
• Conduct thorough documentation of case notes in CRM
• Identify and report Adverse Events (AEs) and Product Quality Complaints (PQCs)
• Assist customers navigating health-related inquiries
• Offer support with temperature excursion updates
Requirements:
• Fluency in English and French (mandatory)
• Minimum 2 years of pharma/biotech call center experience
• Familiarity with Salesforce and Vonage is preferred
• Previous contact center experience is an asset
• Strong interpersonal and problem-solving skills
Utilize your bilingual skills to provide exceptional care and support in this critical customer service role.
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