Remote Bilingual Customer Care Specialist
Job Description & How to Apply Below
Join Alphanumeric's dynamic team, working remotely to support one of the leading pharmaceutical companies in the world. This full-time role in customer care requires a commitment to providing high-quality service and addressing various inquiries in a fast-paced environment. Key skills include proficiency in English and French, experience in pharma, and the ability to handle diverse communication channels.
Key Responsibilities:
• Respond to inbound calls, chats, and emails professionally
• Answer inquiries from patients and healthcare providers
• Assist consumers navigating various online platforms
• Identify and report potential Adverse Events and Product Complaints
• Document case notes in customer relationship management system
Requirements:
• Fluency in English and French
• Minimum 2 years in pharma/biotech call centers
• Experience with Salesforce and Vonage is preferred
• Strong customer service and interpersonal skills
• Ability to thrive in a fast-paced environment
Contribute to Alphanumeric’s mission by delivering exceptional customer support and navigating a rewarding career in the pharmaceutical industry.
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