Revenue Cycle Customer Services Representatives

Revenue Cycle Billing Customer Service Representative

Location:

Remote

Schedule:

Monday-Friday, 8:00 AM-4:30 PM EST

Contract Position

Position Overview

we are seeking experienced Customer Service Representatives to support its Revenue Cycle team. In this role, you will handle inbound patient billing inquiries, assist with payments, explain account balances, discuss payment plans and financial assistance options, and provide exceptional customer service while maintaining accurate documentation.

Key Responsibilities

+ Answer inbound patient billing and payment-related calls

+ Explain account balances, copays, deductibles, and coinsurance

+ Process payments and assist with payment arrangements

+ Educate patients on MyChart and self-service resources

+ Assist patients with financial assistance inquiries

+ Document all interactions within Epic

+ Escalate complex issues to the appropriate department

+ Deliver professional and compassionate customer service

Qualifications

+ Previous healthcare customer service, medical billing, revenue cycle, or call center experience

+ Strong communication and problem-solving skills

+ Experience working in a high-volume call center environment preferred

+ Epic experience preferred

+ Ability to handle sensitive patient conversations professionally

Additional

Skills & Qualifications

+ Required or Strongly Preferred for Both Roles

+ Minimum of one to two years of customer service experience.

+ Experience working in an inbound contact center, call center, or queue-based phone environment.

+ Strong verbal communication and active-listening skills.

+ Ability to explain complicated healthcare or financial information in plain language.

+ Strong attention to detail and accurate documentation.

+ Ability to work independently in a remote environment.

+ Reliable attendance and punctuality.

+ Ability to follow scripts and procedures while still creating a positive, human patient experience.

+ Comfortable assisting patients who may be anxious, confused, frustrated, or concerned about losing access to established physicians.

+ Ability to protect confidential patient and financial information.

+ Comfortable working within a project where information, call volume, and procedures may change quickly.

+ Ability to receive feedback and adjust to updated FAQs, escalation routes, and workflows.

+ Willingness and ability to complete Sentaras required onboarding, screening, employment verification, and education verification before work.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Chesapeake, VA.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Chesapeake, VA.

Final date to receive applications

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic…