Patient Account Specialist

Patient Account Specialist

Location:

Remote w/ Equipment provided (must reside within Virginia)

Schedule:

Monday-Friday, 8:00 AM-8:00 PM ESTThis role will be responsible for inbound patient billing inquiries, assist with payments, explain account balances, discuss payment plans and financial assistance options, and provide exceptional customer service while maintaining accurate documentation.

Key Responsibilities Answer inbound patient billing and payment-related calls

Explain account balances, copays, deductibles, and coinsurance

Process payments and assist with payment arrangements

Educate patients on MyChart and self-service resources

Assist patients with financial assistance inquiries

Document all interactions within Epic Escalate complex issues to the appropriate department

Deliver professional and compassionate customer service

Qualifications

Previous healthcare customer service, medical billing, revenue cycle, or call center experience

Strong communication and problem-solving skills

Experience working in a high-volume call center environment preferred

Epic experience preferred

Ability to handle sensitive patient conversations professionally

Job Type & Location This is a Contract position based out of Norfolk, VA.Pay and Benefits The pay range for this position is $22.00 - $24.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location This is a Contract position based out of Norfolk, VA.Final date to receive applications

This position is anticipated to close on Oct 23, 2026.Workplace Type This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

Were strategic thinkers, hands-on collaborators, helping customers…