Customer Accounts Advisor

Location: Beeston (Broxtowe)

Known internally as Customer Accounts Advisor

Location:

Beeston, Nottingham NG9 1LA

Contract:

Fixed Term contract (12 months) ¦ Full-time ¦ Hybrid working ¦ 37.5 hours per week Looking for a rewarding career where you can make a real difference? Join Metropolitan Thames Valley Housing (MTVH) – and help customers to keep their homes by providing expert advice and support. Our modern Beeston office offers a fantastic working environment with free parking, beautiful surroundings, and an onsite café.

Once fully trained, you'll enjoy a hybrid working pattern:
Two days in the office Three days working from home (on alternating days) Working Hours Contracted hours:
Monday to Friday, 08:00am – 08:00pm, and Saturday, 09:00am – 05:00pm Core opening hours:
Monday to Friday, 08:00am – 06:00pm About MTVH At Metropolitan Thames Valley Housing, we believe everyone should have a safe, secure, and affordable home. We manage over 57,000 homes across the UK and provide vital support services to help people live well. Our values – Care, Dare, Collaborate – guide everything we do, and we're looking for people who share our passion for making a positive impact.

What you'll do Deliver outstanding customer service via phone and digital channels Manage and monitor customer accounts effectively Liaise with Housing Benefits, DWP, and other stakeholders Negotiate payment plans and offer welfare benefits advice Prevent arrears through proactive engagement and support Work collaboratively to meet debt recovery targets What we're looking for Experience in collections, debt recovery, or housing (desirable) Strong knowledge of Universal Credit (UC) and Housing Benefit (HB) Excellent communication and negotiation skills Ability to make fair, proportionate decisions Passion for helping customers and living our values:
Care, Dare, Collaborate