Client Services Associate

Our client is seeking a proactive and detail-oriented Client Services Associate to join their team in Mossel Bay, Western Cape . This role is integral to providing exceptional support and assistance to clients, ensuring their needs are met efficiently and effectively. You will act as a key liaison between clients and internal departments, managing inquiries, coordinating services, and maintaining client relationships.

This position utilizes a hybrid work model, blending office-based collaboration with the flexibility of remote work. The ideal candidate possesses strong administrative skills, excellent communication abilities, and a commitment to outstanding customer service. If you are a motivated individual looking to contribute to a positive client experience in the beautiful area of Mossel Bay ,

• Serve as a primary point of contact for client inquiries and requests.
• Provide information and support regarding company services and products.
• Coordinate service delivery and follow up to ensure client satisfaction.
• Maintain accurate client records and update the CRM system regularly.
• Prepare correspondence, reports, and other client-facing documents.
• Liaise effectively with internal teams to resolve client issues promptly.
• Assist with client onboarding processes and documentation.
• Manage client feedback and escalated issues to the appropriate personnel.
• Organize and maintain client files and data.
• Identify opportunities for process improvements in client service delivery.

• Previous experience in a client service, administrative, or support role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software is beneficial.
• A customer-focused attitude with problem-solving capabilities.
• Ability to work both independently and collaboratively within a team.
• High school diploma or equivalent; relevant certifications are a plus.
• Ability to manage multiple tasks and prioritize effectively.
  
  A professional and approachable demeanor.

• Our client offers a competitive salary package tailored to your experience.
• A comprehensive benefits package includes medical aid, dental care, and retirement savings plans.
• Generous paid time off, including annual leave and sick days.
• Opportunities for professional growth and development through ongoing training.
• The hybrid work model supports a healthy work-life balance.
• A supportive and friendly team environment.
• Access to the necessary tools and resources to perform your role effectively.
• Regular team meetings and social activities to foster camaraderie.
• Our client is committed to creating a positive and productive workplace in Mossel Bay .