Online Operations & Customer Communications Lead; FTC)
Bradford, West Yorkshire, EX22, England, UK
Listed on 2026-10-20
-
Customer Service/HelpDesk
Customer Success Management -
Marketing / Advertising / PR
Marketing Communications
Marks & Spencer plc is hiring for an Online Operations role on a 12-month fixed-term contract. You will set the direction for the online customer communications strategy, manage FAQs and help pages, and own the operational delivery of customer service communications across relevant journeys.
You will collaborate with global teams, use data to identify themes and quantify impact, and support improvements with a strong governance and customer-focus mindset.
Join us at Marks & Spencer Plc as our next Online Operations & Customer Communications Lead (12M FTC) in United Kingdom.
Full responsibilities and requirements are described in the listing above.
Learn more about the Online Operations & Customer Communications Lead (12M FTC) role in the description above.
We appreciate your interest in this position.
Join Marks & Spencer Plc and contribute to our ongoing work.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).