Online Operations & Customer Communications Lead; FTC)
Swansea, Swansea County, SA1, Wales, UK
Listed on 2026-10-20
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Customer Service/HelpDesk
Customer Success Management -
Marketing / Advertising / PR
Marketing Communications
Marks & Spencer plc is hiring for an Online Operations role on a 12-month fixed-term contract. You will set the direction for the online customer communications strategy, manage FAQs and help pages, and own the operational delivery of customer service communications across relevant journeys.
You will collaborate with global teams, use data to identify themes and quantify impact, and support improvements with a strong governance and customer-focus mindset.
Join us at Marks & Spencer Plc as our next Online Operations & Customer Communications Lead (12M FTC) in United Kingdom.
Full responsibilities and requirements are described in the listing above.
Learn more about the Online Operations & Customer Communications Lead (12M FTC) role in the description above.
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