Tier 1 Tech Support

We are seeking a Tier 1 Tech Support professional for a temp-to-hire opportunity supporting customers with software licensing and registration questions. This remote role is ideal for a detail-oriented technical customer service professional who enjoys helping users, following clear processes, and providing timely, accurate support by phone and email. This opportunity offers a consistent weekday schedule, the ability to work remotely while living in California, and potential conversion to full-time employment.

Candidates can expect a structured support environment with clear procedures, collaborative teamwork, and the chance to build long-term technical support experience in the computer software industry.

• - Respond to customer questions and inquiries related to software licensing and registration via phone and email.
• - Verify customer-provided information and follow established procedures to resolve basic support requests.
• - Provide accurate, complete, and professional responses within a 24-hour business period.
• - Document customer interactions and include all relevant information needed for follow-up or resolution.
• - Learn and apply new product, licensing, and process information quickly and accurately.
• - Organize daily workload efficiently while maintaining strong attention to detail and service quality.

• - Pay: $20 per hour.
• - Job type:
  Temp-to-hire.
• - Schedule:
  
  Monday through Friday, 8:00 a.m. to 5:00 p.m.
• - Work arrangement:
  Will start out remote. Will convert to hybrid three days onsite in Pasadena in 2027.
• - Location requirement:
  Pasadena, CA area listed, with remote work available for California residents.
• - Conversion potential:
  Positions may convert to full-time employment eventually.

• - Support customers with basic software licensing and registration inquiries.
• - Respond to customer requests by email and phone within required business time frames.
• - Verify customer information and follow established support processes.
• - Maintain accurate, complete, and detail-focused customer communication.
• - Technical support experience required, with 3-5 years of related experience ideal.
• - 1+ year of experience in an office environment preferred.
• - Proficiency with Microsoft Office applications.
• - Strong verbal and written communication skills.
• - Ability to produce consistent, high-quality output with minimal wasted effort.
• - Strong attention to detail and ability to prevent important information from slipping through the cracks.
• - Ability to quickly understand, absorb, and apply new information.
• - Comfortable asking questions to strengthen understanding of processes and concepts.
• - Strong planning, organization, and daily task management skills.
• - Must be able to pass a criminal background check.

• - Prior experience supporting software products, licensing, registration, or account-related customer inquiries.
• - Experience working in a remote customer support or technical customer service environment.
• - Familiarity with ticketing systems, CRM tools, or structured customer support workflows.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the…