Customer Service; Online and Telephone Sales

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Full Time Sales Fresno, CA, US

6 days ago Requisition

Salary Range: $18.00 To $24.00 Hourly

Classification: Non-exempt

Location: Fresno

Reports to: Vice President of Sales and Operations

Compensation: Potential total annual earnings of $42,640 - $60,000 annually; $18 - $24 hourly + incentives

Position Type: Temporary Full-Time

Summary

Description:

The Customer Service Representative (Online and Telephone Sales) answers phone calls from interested prospects and identifies the customer’s needs; advises customers to successfully use online ordering and payment platforms; advises prospective and current customers by answering questions and addressing concerns related to ordering, deliveries and payments; follows organization standards to maintain quality service and guarantee that customers receive such exceptional service;

and perform any other duties that may be assigned.

Representative Duties: The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Receive a high volume of phone calls, emails and customer orders.
• Resolve any customer issues that arise via phone, email and chat platforms.
• Collaborate with other teams such as IT or web development to address technical issues, improve online user experience and troubleshoot any issues customers may encounter while using online platforms.
• Provide accurate and detailed information about the products and services offered by staying informed of company policies, procedures, and promotions.
• Assist customers with online transactions, order placing, payments, or navigating the site.
• Review placed orders to ensure they meet company requirements.
• Build and maintain relationships with customers to ensure recurrent business.
• Handle objections and address customer concerns effectively and in a timely manner.
• Follow up with customers to ensure satisfaction and address any post sales issues.
• Keep accurate records of customer transactions, sales activities, and transactions.
• Research and gather information about products or services for customers.
• Ask relevant questions to clarify any doubts concerning the products or services.
• Provide accurate and complete information for the customer to facilitate the sales process.
• Make recommendations or suggestions for products to customers.
• Provide necessary contact details and payment information for order processing.
• Check the accuracy of order details and confirm the final purchase.
• Notify the company of any issues or concerns regarding the product, delivery or post sales service.
• Dispatch draft tech support as necessary.
• Provide online support.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Engage in active listening to understand customer needs and requirements.
• Perform any other duties that may be assigned.

Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Must possess communication, selling, attention to detail, problem solving, interpersonal, time management, and organizational skills.
• Must be able to multitask.
• Must have excellent interpersonal and problem-solving skills.
• Must have working knowledge of…