Remote Customer Experience Coordinator
Worcester, Worcester County, Massachusetts, 01609, USA
Listed on 2026-10-20
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Remote | Flexible Schedule | Training Provided
We're looking for organized, service-focused individuals to help clients stay informed and supported throughout the travel planning process.
As a Remote Customer Experience Coordinator
, you'll assist with client communication, scheduling, reservations, and follow-up while helping keep accommodations, transportation, activities, and itinerary details organized.
Previous experience is not required. Training and ongoing support are provided.
What You'll Do- Respond to client questions and requests
- Gather dates, preferences, and important details
- Coordinate schedules and confirmations
- Assist with reservation and itinerary information
- Provide updates and follow up on pending items
- Help manage changes or special requests
- Maintain accurate client records
- Strong communication skills
- Good organization and attention to detail
- Reliable follow-through
- Ability to manage multiple requests
- Comfort working independently
- Familiarity with email and online systems
- Positive, client-focused attitude
Experience in customer service, hospitality, reservations, scheduling, administration, or client support can be helpful, but it is not required.
What You Can Expect- Fully remote work
- Flexible scheduling
- Structured training
- Ongoing support and resources
Access to digital planning tools - Opportunities to build client-service and travel-coordination skills
Applicants must be located in:
United States | United Kingdom | Mexico | Spain | Australia | Select LATAM regions
Next StepSelected applicants will be invited to a live interview to review the role, compensation structure, training, support, and next steps.
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