Banking Customer Success Manager

At Onsetto, we're building more than technology, we're building the future of business banking.

Trusted by financial institutions across the country, Onsetto is helping banks grow deposits, win operating relationships, and transform how they serve businesses. Following our recent $9 million seed funding round
, we're entering an exciting new phase of growth and looking for ambitious, entrepreneurial people who want to help shape what comes next.

The Banking Customer Success Manager serves as the primary owner of and owns the ongoing relationship with assigned Onsetto bank and financial institution partners. The role is responsible for understanding each customer’s goals, developing and executing an appropriate customer strategy, driving adoption and value realization, maintaining strong stakeholder relationships, and proactively managing customer health and retention.

Success in this role requires understanding the customer’s business, recognizing what will increase or threaten the value they receive from Onsetto, and taking ownership of moving the relationship toward meaningful outcomes.

• Serve as the primary owner of assigned customer relationships.

• Develop and maintain a customer strategy based on each customer’s goals, stakeholders, priorities, and use of Onsetto.

• Build productive relationships with key stakeholders and maintain alignment on goals, expectations, and priorities.

• Represent customer needs and priorities internally and coordinate across teams when customer outcomes require broader organizational support.

• Establish clear customer goals and measures of success and use them to guide account priorities and engagement.

• Drive adoption and effective use of Onsetto by identifying opportunities and barriers and developing appropriate plans to address them.

• Use product usage, customer feedback, and business outcomes to evaluate progress and adjust the customer strategy when needed.

• Identify opportunities for customers to expand their use of Onsetto and partner with appropriate internal stakeholders to support upsell and expansion opportunities.

• Assess and document customer health using adoption, engagement, stakeholder relationships, customer feedback, business context, and other relevant indicators.

• Proactively identify and address risks that could affect customer value, confidence, or retention, including developing intervention plans for at-risk customers.

• Support contract renewals by maintaining visibility into renewal timing, customer health, value realization, risks, and other factors that may affect retention.

• Lead recurring customer business reviews using documented customer health, outcomes, adoption, priorities, risks, and opportunities to guide the conversation and align on next steps.

• Engage customer stakeholders at the appropriate level, including executive stakeholders when needed, to maintain alignment and advance customer goals.

• Bring meaningful customer insights into Onsetto and ensure relevant feedback informs Customer Success, Product, and broader company decision-making.

• At least 3 years of experience in Customer Success, account management, or a related customer-facing role managing ongoing, contractual B2B customer relationships; 5+ years preferred.

• Must have experience in banking, fintech, or financial services - this is non-negotiable

• Demonstrated experience driving customer adoption, engagement, retention, or value realization.

• Experience developing and executing customer or account strategies based on customer goals and business needs.

• Experience managing customer health…