Bilingual Call Centre Agent; SP-– Montreal QRCC

Position: Bilingual Call Centre Agent (SP-04) – Montreal QRCC
Location: Montreal

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

About The Job

The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites:
Employment equity, diversity and inclusion and Our workforce testimonials
- We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process.

If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA's National Employment Equity (EE) Staffing Strategy strives to eliminate gaps for the four EE designated groups:
Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.

Employees are required to work on-site in accordance with the CRA's requirement for on-site presence. Workplace arrangements are based on the position, work location, and operational requirements, and are subject to change. Specific on-site presence requirements will be shared with candidates selected for appointment. Workplace accommodations based on the duty to accommodate as well as individual exceptionsmay be granted depending on the circumstances and the nature of the work being performed.

Purpose Of This Staffing Process

The pool that will be created will be used to staff full-time SP-04 Call Centre customer service positions at the Quebec Regional Contact Centre (QRCC) in Montreal.  Hiring is anticipated for late 2026; however, the exact timing may vary depending on operational requirements.

What to expect when applying for this position?

Among other things, you will be called upon to work together with taxpayers, your colleagues and partners, in an innovative and stimulating climate, within a dynamic team.

These Tasks Require Several Skills

Excellent customer service, oral and written communication skills
Judgment
Strong organizational and priority management skills
Attention to detail
Results-oriented attitude

You think you are the right candidate? Then join us!

Benefits

Why work at the CRA? In addition to competitive salaries starting at $33.41 per hour for SP-04, we offer some of the most sought-after benefits:

Flexible leave for work-life balance.
A health care system that covers multiple life events such as medical expenses, prescription drugs, vision care, dental care, out-of-province medical expenses and hospitalizations, etc.
An advantageous pension, employee assistance program (EAP) and more.
Ongoing training to reach your full potential.
Career opportunities supported by a competent management team.
A workplace that supports a diverse workforce and talent development.

Before submitting your application, please ensure that the following conditions apply to you:

Mandatory full-time daytime training for several weeks, provided upon hiring (paid and supervised training);
Required on-site presence at a CRA-approved location, in accordance with current workplace arrangements;
Variable shift schedules, primarily Monday to Friday between 8:00 a.m. and 8:00 p.m., based on operational requirements. Please consider these hours before applying, as your preferred shift may not be available;
Required to wear a headset, answer calls, and work at a computer for extended periods during each shift;
Temporary term position with the possibility of extension;
Access to a high-speed Internet connection is required to support telework arrangements.

Work arrangements, including remote work, may change following the training period, depending on operational requirements.

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