Client Advisor, Privilege Banking; Singapore
Jakarta Barat, Jakarta, Indonesia
Listed on 2026-10-20
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Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, HelpDesk/Support, Customer Success Management
Location: Jakarta Barat
Our client is searching for an experienced and empathetic Remote Client Support Advisor to become a valuable part of their distributed team. This role is central to ensuring our clients receive outstanding support and guidance, helping them to fully leverage our client's offerings. You will act as a primary point of contact, addressing concerns and proactively identifying solutions to foster long-term client success.
This fully remote position offers significant flexibility and the opportunity to work with a dynamic team dedicated to excellence, innovation, and a positive client experience from any location.
Our client is searching for an experienced and empathetic Remote Client Support Advisor to become a valuable part of their distributed team. This role is central to ensuring our clients receive outstanding support and guidance, helping them to fully leverage our client's offerings. You will act as a primary point of contact, addressing concerns and proactively identifying solutions to foster long-term client success.
This fully remote position offers significant flexibility and the opportunity to work with a dynamic team dedicated to excellence, innovation, and a positive client experience from any location.
- Provide expert remote support and guidance to clients regarding products and services.
- Address client inquiries, concerns, and issues through various communication channels.
- Document client interactions, feedback, and resolutions accurately in the CRM system.
- Proactively identify client needs and opportunities to enhance their experience and value.
- Collaborate with internal teams to resolve client issues and improve service delivery.
- Maintain up-to-date knowledge of products, services, and industry best practices.
- Proven experience in client support , customer service, or account management.
- Excellent communication, active listening, and problem-solving skills.
- Proficiency with CRM software and remote collaboration tools.
- Demonstrated ability to work independently and manage time effectively in a remote setting.
- Strong client advocacy skills and a commitment to customer satisfaction.
- A bachelor's degree in a relevant field is advantageous.
- Competitive salary and performance-based bonuses.
- Fully remote position with flexible working hours.
- Comprehensive health and wellness benefits package.
- Generous professional development budget.
- A supportive and inclusive remote work culture.
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