Remote P&C Service Team Lead: Coaching Excellence
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-10-20
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Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Gen is seeking a Service Team Lead to manage a remote service team within a call center environment and drive superior customer outcomes. This role focuses on ensuring service quality, compliance, and customer satisfaction while enabling agents to retain customers and pursue cross-sell opportunities across insurance products.
You will coach 8-10 agents, review performance data, and ensure operational excellence in daily call center activities, reporting to the Director of Service.
The Remote P&C Service Team Lead:
Coaching Excellence role at Gen is now open for applications in AZ, United States.
Join Gen and contribute to our ongoing work.
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This posting is for the Remote P&C Service Team Lead:
Coaching Excellence role at Gen, based in AZ, United States.
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