Remote Service Team Lead – Insurance & Customer Experience
Louisville, Jefferson County, Kentucky, 40201, USA
Listed on 2026-10-20
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Customer Service/HelpDesk
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Insurance
Gen Digital Inc. is seeking a Service Team Lead to manage a remote service team and drive strong customer experiences in a call center environment. You'll coach 8–10 agents, review performance data, and ensure compliance while enabling cross-sell opportunities across insurance products.
Reporting to the Director of Service, you will optimize daily operations, improve agent performance, and help shape service practices for ongoing success.
Step into the Remote Service Team Lead – Insurance & Customer Experience role at Gen Digital Inc. in Northern, KY, United States and grow with us.
We invite applications for the Remote Service Team Lead – Insurance & Customer Experience position located in Northern, KY, United States.
The following role is for a Remote Service Team Lead – Insurance & Customer Experience with Gen Digital Inc.
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