Remote Customer Service Leader | Data-Driven Support & QA
Detroit, Wayne County, Michigan, 48201, USA
Listed on 2026-10-20
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Biggby-Coffee is seeking a Customer Service Manager to lead the Fanatic Factory, our customer service team. You will oversee the Hotline, Franchise Community Line, and Freshdesk, driving quality, speed, and care for franchisees and guests.
You’ll coach a remote team, build QA programs, and partner with home office teams to resolve issues while maintaining service excellence in a fast-paced QSR franchising environment.
Step into the Remote Customer Service Leader | Data-Driven Support & QA role at Biggby-Coffee in East Lansing, MI, United States and grow with us.
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This posting is for the Remote Customer Service Leader | Data-Driven Support & QA role at Biggby-Coffee, based in East Lansing, MI, United States.
We are looking to fill the Remote Customer Service Leader | Data-Driven Support & QA position at Biggby-Coffee in East Lansing, MI, United States.
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