Remote, Customer Service/HelpDesk, Technical Support
Remote / Online - Candidates ideally in
Seattle, King County, Washington, 98101, USA
Listed on 2026-10-20
Seattle, King County, Washington, 98101, USA
Listing for:
Amazon
Remote/Work from Home
position Listed on 2026-10-20
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Responsibilities
- Receiving and storage of Vend assets, peripherals and vending machines
- Picking Vend product in preparation for configuration and deployment
- Ad-hoc Re-stocking of Vend inventory locations, vending and stores
- Troubleshooting of Vend assets on campus locations as required.
- Preparation of Vend assets for transportation in line with business needs
- Managing a ticket queue and responding to customer requests with a customer obsessed mentality.
- Appropriate management of returned Vend assets in accordance with reuse processes, reverse logistics processes, or disposal processes
- Preparation of all Vend equipment and supporting campus staff.
- Assist other teams in the tear down and removal of Vend machines and assets from buildings and teams.
- Work 7am - 3:30pm Monday - Friday
- Ability to travel local Seattle/Bellevue area 10% of the time
- Ability to be successful and manage oneself in an ambiguous environment.
- Comfortable troubleshooting and performing repairs
- Ability to interact with and respond to customer issues in a professional manner
- Ability to stand/walk for 10-12 hours at a time
- Must be able to bend and lift equipment and materials up to 49 lbs throughout the shift
- Ability to work overtime as required.
- 1+ year of experience with Microsoft Office Excel, SharePoint, and Outlook
- High school diploma or equivalent
- Experience in maintaining inventory levels including receiving, storage, and auditing
- Experience in customer service
- Experience using a Remedy type trouble ticket management system
- Excellent written and verbal communication skills
- Must be highly self-motivated and customer-centric
- Ability to manage multiple customer requests simultaneously
- Ability to prioritize work based on department and production objectives
- Has an eye for process improvement.
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