Account Solutions Representative

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Above market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance. The estimated average bonus target for this position is around $700/month. Paid bi-weekly. Annual hourly pay increases based on your performance.

Competitive benefits/perks that begin on your first day! Work from home/remote. Medical, Dental, Vision. Paid training. Paid time off and paid holidays. Computer equipment provided (monitors, mouse, keyboard, webcam). Paid parental time. 401k with employer match. Tuition reimbursement. Growth opportunities to advance your career. Ongoing training and development. Many more additional benefits including monthly fitness reimbursement and adoption assistance.

Mandatory 5 week virtual training Monday through Friday 8am – 5pm EST starting on 11/09/2026.

* Schedule choices below are listed in Eastern Standard Time (EST).

• Option 1:
  Monday: 8am-5pm, Tuesday: 12pm-9pm, Wednesday: FLEX, Thursday: OFF, Friday: OFF, Saturday: 8am – 5pm, Sunday: 8am-5pm
• Option 2:
  Monday: FLEX, Tuesday: 8am-5pm, Wednesday: 12pm-9pm, Thursday: OFF, Friday: OFF, Saturday: 8am-5pm, Sunday: 8am-5pm

* Schedule choices are based on availability

You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to:

• Create solutions to assist the customer from becoming further past due and get them current, where possible.
• Create a solution to assist the customer to cancel or stop vehicle repossession.
• Handle Phone Calls:
  You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound).
• Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments.
• Professionally and respectfully working with customers to help them bring and keep their account current.
• Ensuring the information that we depend on to contact the customer is up to date.
• Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation.
• Supporting additional customer service requests.

Must have:

• High School Diploma
• High speed internet connection with a minimum of 15mbps download speed

Nice to have:

• Previous customer service and/or collection experience in call center environment.
• Experience in the finance or automotive industry.
• Experience in any position where you had to demonstrate excellent customer support or persuasive skills.

Credit Acceptance is an award-winning workplace having been on Fortune’s Top 100 Workplaces list 10 of the last 11 years! We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential. We are an indirect auto finance company who has been in business for over 50 years!

We offer automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit.

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Excellent benefits package that includes 401(K)…