Remote Escalations Specialist - Customer Support
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-10-20
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management, Bilingual
Sharecare is a digital healthcare company seeking a Customer Service
- Escalations specialist to handle escalated member concerns and provide Help Desk support. You will research inquiries received via phone, chat, email or fax, and deliver timely resolutions while keeping members updated on progress.
The role expects collaboration with the Customer Service Manager to improve CSR problem solving and first contact resolution. Flexible hours and remote work options are available.
We invite applications for the Remote Escalations Specialist
- Customer Support position located in Columbus, OH, United States.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Remote Escalations Specialist
- Customer Support role at Sharecare, based in Columbus, OH, United States.
We are looking to fill the Remote Escalations Specialist
- Customer Support position at Sharecare in Columbus, OH, United States.
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