Impactful Customer Service Specialist
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-10-20
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
The City of Somerville seeks a 311 Customer Service Representative to handle incoming requests at the 311 center, logging data in the CRM, and routing issues to the correct department. The role requires strong organizational and communication skills, experience in a high-volume environment, and the ability to work flexible hours.
Responsibilities include post-call follow-up, information provision, and adherence to departmental procedures, with potential remote work options.
Join us at City of Somerville as our next Impactful 311 Customer Service Specialist in MA, United States.
This position is for the Impactful 311 Customer Service Specialist role at City of Somerville.
We are seeking a motivated Impactful 311 Customer Service Specialist to join City of Somerville in MA, United States.
Consider building your career as a Impactful 311 Customer Service Specialist at City of Somerville.
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