Medicare Call Center Lead — Remote Operations & Compliance
Louisville, Jefferson County, Kentucky, 40201, USA
Listed on 2026-10-20
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Customer Service/HelpDesk
Humana is seeking a Manager for the IFG Agnostic Call Center to oversee Medicare inbound and outbound calls, enrollments, and member inquiries. You will lead supervisors and agents, ensuring quality, regulatory compliance, and strong performance against SLAs.
Responsibilities include driving process improvements, coaching staff, and collaborating with Compliance and Legal teams on CMS updates. Open enrollments may require extended hours and quarterly travel.
The Medicare Call Center Lead — Remote Operations & Compliance role at Humana is now open for applications in Frankfort, KY, United States.
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This posting is for the Medicare Call Center Lead — Remote Operations & Compliance role at Humana, based in Frankfort, KY, United States.
We are looking to fill the Medicare Call Center Lead — Remote Operations & Compliance position at Humana in Frankfort, KY, United States.
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