Remote Customer Care Specialist - First Call Resolution
Boston, Suffolk County, Massachusetts, 02212, USA
Listed on 2026-10-20
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Management, HelpDesk/Support
Mass General Brigham Health Plan is seeking a Customer Service Professional (CSP) who will serve as the primary contact for members and providers, delivering first-call resolution and high-quality service. You will troubleshoot inquiries about eligibility, benefits, and claims, and navigate multiple systems to ensure accurate responses and timely resolutions.
You will contribute to a compliant, customer-focused experience, build trust with customers, and support ongoing member satisfaction while
Consider building your career as a Remote Customer Care Specialist - First Call Resolution at Mass General Brigham.
The position is based in Somerville, MA, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 28.000 - 39.000.
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
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