Senior Customer Escalations Specialist - Remote
Burlington, Chittenden County, Vermont, 05401, USA
Listed on 2026-10-20
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Call Center / Support
Sharecare is seeking a remote Full-time Customer Service
- Escalations specialist to support the customer service team and handle escalated member concerns. You will research inquiries received via phone, chat, email, or fax and provide timely resolutions.
You will assist with Help Desk operations, serve as a resource for CSR colleagues, and help identify training opportunities to improve problem solving and first call resolution. Flex hours and shifts may be required.
This role, Senior Customer Escalations Specialist
- Remote at Sharecare, could be your next opportunity.
Join Sharecare and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Senior Customer Escalations Specialist
- Remote role at Sharecare, based in Montpelier, VT, United States.
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