Remote or On-Site Customer Service Representative

Remote or On-Site Customer Service Representative – Full-Time or Part-Time

$750 Sign-On Bonus + Quarterly Incentives

Are you a motivated communicator with a passion for helping others? The Team Health National Patient Service Center is seeking Customer Service Representatives for full-time or part-time roles. This position begins with paid, remote or on-site training at our Knoxville, TN location, which you can choose to work 100% remotely or from our office.

In this role, you’ll assist patients with billing and insurance inquiries, delivering compassionate and professional service that truly makes a difference.

• $750 Sign-On Bonus + Quarterly Performance Incentives
• 4-week paid remote or on-site training at our Knoxville, TN office
• Training hours: 8 AM to 5 PM EST, Monday through Friday
• Work from home or work on-site - your choice!
• Company-provided equipment for remote and on-site work
• Flexible Scheduling - Full-time and part-time options available

• 401(k) Retirement Plan with discretionary company match (Available to full-time and part-time employees)
• Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only)
• Comprehensive Wellness Programs - Support for your physical, emotional, financial, and social well-being
• Ongoing Training & Professional Development
• Health Benefits (Full-Time):
  Medical, Dental, Vision, Life Insurance, HSA/FSA options

• Provide excellent customer service by phone, assisting patients with billing and insurance questions
• Research and resolve patient account issues
• Update insurance information and rebill claims as necessary
• Generate and send itemized statements or courtesy claims
• Set up and manage patient payment plans
• Accurately document all patient interactions
• Maintain professionalism and empathy in all communications
• Perform other related administrative duties as assigned

• High school diploma or GED
• Strong verbal communication and listening skills
• Ability to multitask: listen, speak, and type simultaneously
• Comfortable using Microsoft Windows and computer-based systems
• Previous customer service, call center, retail, or hospitality experience is a plus

Remote

Part-Time