Remote Customer Experience Lead - Biotech Accounts
Portland, Multnomah County, Oregon, 97223, USA
Listed on 2026-10-20
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Customer Service/HelpDesk
Customer Success Management
Foundation Medicine is hiring a Customer Experience Executive to serve as a single point of contact for major FMI accounts, ensuring end-to-end satisfaction across product lines. You will partner with internal teams to tailor services, monitor client activity, and implement improvements that elevate the customer experience.
The role emphasizes proactive issue resolution, data-driven insights, and collaboration with leadership to support growth of key accounts. Travel up to 30% is expected.
The following role is for a Remote Customer Experience Lead
- Biotech Accounts with Foundation Medicine.
We would love to welcome a new Remote Customer Experience Lead
- Biotech Accounts to our team in Salem, OR, United States.
For the Remote Customer Experience Lead
- Biotech Accounts position at Foundation Medicine, we are reviewing applications now.
Step into the Remote Customer Experience Lead
- Biotech Accounts role at Foundation Medicine in Salem, OR, United States and grow with us.
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