Customer Service Manager - Remote Team Leader & QA Champion
Detroit, Wayne County, Michigan, 48201, USA
Listed on 2026-10-20
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
BIGGBY COFFEE is seeking a Customer Service Manager to lead the Fanatic Factory, overseeing the Franchise Community Line, the B Heard Hotline, and the Freshdesk system. You will coach a remote team to deliver timely, accurate, and caring guest support, while using data to drive improvements and franchisee satisfaction.
You will establish quality standards, track metrics, and collaborate with home-office teams to resolve issues and elevate guest experiences in a fast-paced, remote-enabled
We would love to welcome a new Customer Service Manager
- Remote Team Leader & QA Champion to our team in East Lansing, MI, United States.
We are currently recruiting a Customer Service Manager
- Remote Team Leader & QA Champion for our team in East Lansing, MI, United States.
This is a genuine opening to take on the Customer Service Manager
- Remote Team Leader & QA Champion role at BIGGBY COFFEE.
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