REMOTE | Team Member, CSC, VPC

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As a Call Center Agent, you’ll be on the front lines supporting pet parents and partners by delivering friendly, knowledgeable, and timely service. In this role, you’ll connect with customers through phone and email to answer questions, provide product or service information, place or update orders, and help resolve concerns. You’ll play a key role in creating positive experiences by listening closely, problem-solving with care, and ensuring every interaction feels supportive and professional.

Essential Duties and Responsibilities (Minimum of 5% of time spent)

• Talk with pet parents and others by telephone and email to provide information about products or services, take or enter orders,or obtain details of complaints.
• Assistwithresponding to incoming email requests.
• Respond to customer questions online chat.
• Loginclientaccountsany interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
• General clerical functionsincludefiling,faxingand mailing records.
• Other duties or functions as requested.

Qualifications

Experience : 1+ years in customer service experience or as an agent at a consumer call center.

Education :
High School Diploma or General Education Degree (GED). Any suitable combination of education and experience will be considered.

Professional Certifications :
None

Other knowledge, skills or abilities :

• Strong verbal and written communication skills
• Strong organizational and problem-solving skills
• Basic computer skills/software.

Working Conditions

• Normal working conditions

Physical requirements

Physical Demands

Check All That Apply

Physical Demands

Check All That Apply

Lifting up to 10 pounds

Standing (not walking)

Lifting up to 20 pounds

Walking

Lifting up to 50 pounds

Driving a vehicle

Reaching overhead

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.
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We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. Forfull‑time and eligible part‑time TSC and Petsense Team Members. We care about what we care about!

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.