Remote Customer Onboarding Consultant
Remote / Online - Candidates ideally in
Buffalo, Erie County, New York, 14201, USA
Listed on 2026-10-20
Buffalo, Erie County, New York, 14201, USA
Listing for:
BuzzTech Media
Remote/Work from Home
position Listed on 2026-10-20
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, CRM Systems & Management, Client Relationship Management
Job Description & How to Apply Below
About This Role:
Buzz Tech Media is a digital solutions company helping businesses and professionals work more efficiently through high-quality virtual assistance and digital support services. We are seeking client-focused Customer Onboarding Consultants to join our growing sales team. You’ll serve as trusted point of contact during onboarding - setting expectations, coordinating next steps, and ensuring each client is satisfied with the value of our services.
Key Responsibilities:- Welcome new clients and guide them through the onboarding process
- Conduct virtual onboarding calls to understand client needs, goals, and workflows
- Coordinate with internal teams to ensure accurate setup and timely service
- Track onboarding progress and maintain detailed records in CRM systems
- Address questions or concerns and escalation issues when needed
- Ensure a smooth transition from onboarding to ongoing account support
- Experience in customer onboarding, client services, or sales is preferred but not required
- Strong communication and relationship-building skills
- Highly organized with excellent follow-up and attention to detail
- Comfortable working in a fully remote, fast-paced environment
- Tech-savvy with the ability to learn new tools and processes quickly
- Professional, positive, and solution-oriented mindset
- Competitive base salary plus performance-based bonuses
- Benefits including medical, dental, 401(k), and paid time off
- Fully remote position with structured support
- Fully remote position with structured support
- Collaborative and growth-oriented team culture
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